Frequently Asked Questions

Club FAQs

Which pack did I sign up for?

Simply sign in with your email address and password and click on ‘Account’ (Under your Subscriptions) it will show you your membership type.

Can I change my membership?

Payments are processed on the first of each of the delivery months; March, July and November. Please make sure any changes you would like are made prior to the payment processing date.

What wines will be in my shipment?

We have three Wine Club Packs to choose from, Sampler, Explorer and Collector with each having the option to choose either a white, red or mixed selection. Additionally, if you would like to only receive one variety, the Mrs. Payten Chardonnay for instance, you can select just the one you want for your membership. You also have the choice of receiving either a case or half a case per delivery. Please contact us for more information at cellardoor@swingingbridge.com.au.

Can I choose the wines for my shipment?

The wine club offerings have been carefully selected for you by Tom Ward for your enjoyment. You will receive a mail out prior to the payment processing date notifying you of any necessary changes (end of vintage etc.). If you would like to just receive one type, you can choose a single variety for your membership.

When will the next package be shipped?

Your choice of either a case or half a case will be shipped to you in March, July and November approximately two weeks after the payment processing date, the 14th of each month.

I will be away during my next shipment, what can I do?

If you will be away during the time of shipping, you can re-route your shipment to an address that will be able to receive it on your behalf. Simply log in and edit shipping details for current shipment.

Can I change the address my wine is shipped to?

If you have moved or would like to permanently change your shipping address you can do this by logging in to your account and editing the shipping address.

Can I add more wine to my pack?

Of course. Please log in and make any further purchases you would like to receive in addition to your membership. Please contact us at any time for any assistance.

What additional wines are available to me?

As a wine club member, you will have first access to both pre-releases (new vintages) and museum releases. If we have any limited offerings, these too will be made available to you first.

When will my credit card be charged?

Credit cards will be processed on the cut-off date of the 1st of each month prior to shipping.

Can the courier leave my wine on my porch?

You may notify us of an authority to leave the wine at your address however doing so is an acknowledgment of your responsibility that the wine will not be available to any person under the legal drinking age of your country of residence (18 years in Australia).

I forgot my member number… How do I find it?

Log in to your account and view it under Your Account/view and it will show in the right-hand sidebar.

Store FAQs

I am done shopping. What now?

Within the site, you should see a cart icon at the top of the page, usually found on the right side. Clicking on this icon will bring you to the Checkout page, where you can check your items and quantities, and then proceed to Purchase when you are happy.

When will my items arrive?

Your order will be shipped within three working days of your order. Delivery times vary based on your location however you may track your delivery with the courier.

Can I track my shipment?

When we finalize and ship your order we will send you an email with your tracking number. Once you have the tracking number you can logon to the courier’s website to get an estimated date of delivery.

Can the courier leave my wine on my porch?

You may notify us of an authority to leave the wine at your address however doing so is an acknowledgment of your responsibility that the wine will not be available to any person under the legal drinking age of your country of residence (18 years in Australia).

Problem with your delivered products?

If your order is faulty, damaged, is not what you ordered or breaches a consumer guarantee we will refund your money or exchange the product upon presentation of your proof of purchase. If your purchase incurred a delivery fee, then we will cover the cost of delivery for the return.