Swinging Bridge Frequently Asked Questions
Store FAQs
Within the site, you should see a cart icon at the top of the page, usually found on the right side. Clicking on this icon will bring you to the Checkout page, where you can check your items and quantities, and then proceed to Purchase when you are happy.
Your order will be shipped within three working days of your order. Delivery times vary based on your location however you may track your delivery with the courier information sent to the email you provided at checkout.
When we finalise and ship your order, we will send you an email with your tracking number. Once you have the tracking number you can logon to the courier’s website to get an estimated date of delivery.
You may notify us of an authority to leave the wine at your address, however doing so is an acknowledgment of your responsibility that the wine will not be available to any person under the legal drinking age of your country of residence (18 years in Australia).
If your order is faulty, damaged, is not what you ordered or breaches a consumer guarantee we will refund your money or exchange the product upon presentation of your proof of purchase. If your purchase incurred a delivery fee, then we will cover the cost of delivery for the return.
Club FAQs
Is there a joining fee?
No, you don’t need to pay to join our Wine Club. The only requirement is the purchase of a minimum of 1 dozen wines per year, with shipments at your discretion.
Do I pay for shipping?
No, our Club Members enjoy free shipping on all wine orders.
Can I pause or cancel my Club Membership?
Our Wine Club Membership is ongoing and cancellation is not permitted with the first 12 months. You can pause your membership or skip an allocation at any time via your Account page or by contacting us directly.
Sign into your Account with your email address and password and click on ‘Dashboard’, it will list all of your membership details.
Yes! You will be notified of an upcoming shipment two weeks prior to its dispatch. If you would like to modify, double up or skip it, you can do so via your Account Page or by reaching out to us by phone or email. Please make sure any changes you would like are made prior to the payment processing date.
A pack is built for you two weeks prior to its dispatch. You will be notified of its creation and can edit it as you choose before it is processed. You can make edits via your account page or by sending us an email at cellardoor@swingingbridge.com.au.
Of course! Our Wine Club is entirely bespoke and built on you getting the wines that you want, when you want them. You will receive an email two weeks prior to the payment processing date notifying you that your pack is being prepared. This is your opportunity to modify, double up or skip your allocation.
Your Club Allocations are based on your signup date and frequency of delivery. You can check when your next allocation is set to be shipped by logging into your Account and clicking on the ‘Club Memberships’ tab.
If you will be away during the time of shipping, you can re-route your shipment to an address that will be able to receive it on your behalf. Simply log in and edit shipping details for current shipment. You can also modify your delivery date via your Account page.
If you have moved or would like to permanently change your shipping address you can do this by logging in to your account and editing the shipping address under the ‘Account Details’ tab.
Of course! You can preview and edit the wines in your pack two weeks prior to it being shipped. Please contact us via phone or email if you need any assistance.
As a Club Member, you receive priority access to all new release wines, as well as exclusive access to Museum releases. If we have any limited offerings, these will be made available to you first too.
Your credit card will only be debited on the processing date listed on your Account page. You can change your payment details via your Account page, under the ‘Club Memberships’ tab.
You may notify us of an authority to leave the wine at your address, however doing so is an acknowledgment of your responsibility that the wine will not be available to any person under the legal drinking age of your country of residence (18 years in Australia). Please note that couriers will not always adhere to leave requests.
Cellar Door FAQs
What experiences do you offer?
We are proudly part of Ultimate Winery Experiences Australia and offer a range of boutique experiences to elevate your wine tasting with us. Choose from an elegant paired canapé tasting, guided vineyard tour and single vineyard tasting or indulgent five-course degustation.
Is your Cellar Door dog friendly?
Unfortunately our venue is not dog friendly and we do not hold outdoor tastings. You are welcome to leave your dog outside for the duration of your tasting.
Are you a restaurant?
Whilst we have a number of luxury Food Experiences, including an indulgent five-course degustation, we are not a restaurant and cannot cater to walk-ins for our lunch offerings. To avoid disappointment, please book our Food Experiences in advance.
Can you cater for dietary requirements?
With prior notice, we can cater to most dietary requirements. Please get in touch prior to your booking for more information.
More questions?
Reach out to our team via our Contact Us page.